Arrrrrggghhhh!....And How was your day?
I put in another application today and I can't wait to find out if they'll take me. Lemmee tell ya, this is getting sick out of hand.
Ever since the boss quit and moved to Atlanta to get a job, I have been going nuts... and to think I actually loved this job in the past.
But now, here's the typical day:
9:00am - leave home and go to pick up parts for the units I'll be repairing.
10:00am- run a service call, and pray to God I'll be in on time to open at 11:00
11:05am-get to shop, there is already a dude sitting out front in his car with a 27" Trinitron.....and a bad back.
11:20am-start coffee pot and make a list of calls to return on the ans machine
11:21am-answer phone, dig in paperwork to find status of unit person is enquiring about, remind customer that I'm 2 weeks behind.
11:40am-continue to get call list from ans. machine.
11:45am-customer brings in another T.V., sign in.
11:59am-grab coffee, and start calling.
12:13pm-customer picks up a unit: find paperwork, find unit, complete reciept and log check.Carry unit to car.
12:30pm-finish calling back customers on machine, and begin to call customers to pick up units.
12:40pm-customer calls for status, dig through paperwork, give estimate, convince customer to repair unit.
12:45pm-order parts for unit. Navigate extensive menus, wait on hold for a while and, while on hold, turn on light in workroom and plug in soldering iron.
12:56pm-start to place order amid call waiting beeps.
1:08pm-customer brings in another unit, carry in and sign-in.
**1:18pm-set unit on bench and begin to unscrew cover.
1:21pm-answer phone, dig through papers, give customer status of unit.
**1:30pm-return to workbench, finish removing screws from unit and begin to troubleshoot.
1:34pm-customer arrives with set picked up last week. Says it only lasted 3 days and started doing same thing as before...but only once every hour or so.
**1:45pm-plug in customer's unit to let it test run.
**1:50pm-turn on scope and begin to hook generator to unit on bench.
1:52pm-answer phone, dig through paperwork.....give customer status.
**2:05pm-start scoping out unit on bench...gotta' pee!
2:06pm-dash to can, start to unzip.....Old dude walks into shop and starts Shouting "Hello....is there anyone in here!"
2:07pm-Explain to Old dude that the parts are not available for his beloved 20 year old Zenith....and NOTHING will ever make them available again.
2:30pm-Waddle to can, and begin the longest whiz ever taken by a mortal man.....Phone rings again.
2:31pm-Customer comes in with another T.V.
2:44pm-Customer comes to pick up T.V....
**2:58pm-Go to bench and continue troubleshooting..
-------3:01pm-Owner calls from Atlanta. Once again I beg to hire on a secretary or get some tracking software....He flatly refuses, citing declining profits, and ease of job.
**3:18pm-finish diagnosis of unit on bench, call parts company to get price and availabilty of parts..navigate phone menu...ect.
3:30pm-call customer of unit on bench with repair cost, He wants to ask his wife later.
**3:40pm-begin to re-assemble unit on bench....phone rings.
3:45pm-move unit from bench, grab unit to install parts into,put on bench
**3:50pm-start installing parts...phone rings
**4:00pm-finish installing parts in unit on bench, customer walks in.
4:18pm-finish with customer and go to bench to test unit. turn unit on
**4:21pm-unit on bench Blows UP! sending smoke and bits of stuff everywhere, after exactly 3 minutes of trouble-free operation.
phone rings.....young voice askes if the shop carrys the new Halo Map Pack.
4:25pm-disgust growing....go to smoke a cig. light up and phone rings
dig through papers, find out unit came in yesterday and remind customer that I'm behind, and alone.
5:00pm-It starts to rain..3 customers call to ask if they'll be charged storage fee if they leave their sets.
5:13pm-customer arrives with 32" flatscreen, and a bad back (gosh,really?)in pouring rain, asks if I have an umbrella.
5:30pm-Old man from before returns with another Zenith wants to know if I can use it's parts to fix the other one....I explain that the two are incompatable. Man gets upset and threatens to call BBB for unfair treatment of Seniors. Defuse the situation.
6:01pm-close shop and start service calls
**9:02pm-return to shop from service calls and begin to find out why unit on bench blew up...find defective part, make note to call customer, and reorder parts, tomorrow.
9:20pm-Dilute some of the nastiness that was todays coffee with water, microwave and smoke a cig.
**9:30pm-take exploded unit off bench and check service call boards, make parts lists, and notes
**10:05pm-put new unit on bench to check out,check unit and make parts list.
10:30pm-Look around shop and realize that I'll never.....ever catch up....get bummed out and write this blog
** - denotes times actually spent working on units.
Yeah, I used to love this job...back when I was actually fixing things.
And yet, I still feel guilty that I'm not in the other room working
right now.
Ever since the boss quit and moved to Atlanta to get a job, I have been going nuts... and to think I actually loved this job in the past.
But now, here's the typical day:
9:00am - leave home and go to pick up parts for the units I'll be repairing.
10:00am- run a service call, and pray to God I'll be in on time to open at 11:00
11:05am-get to shop, there is already a dude sitting out front in his car with a 27" Trinitron.....and a bad back.
11:20am-start coffee pot and make a list of calls to return on the ans machine
11:21am-answer phone, dig in paperwork to find status of unit person is enquiring about, remind customer that I'm 2 weeks behind.
11:40am-continue to get call list from ans. machine.
11:45am-customer brings in another T.V., sign in.
11:59am-grab coffee, and start calling.
12:13pm-customer picks up a unit: find paperwork, find unit, complete reciept and log check.Carry unit to car.
12:30pm-finish calling back customers on machine, and begin to call customers to pick up units.
12:40pm-customer calls for status, dig through paperwork, give estimate, convince customer to repair unit.
12:45pm-order parts for unit. Navigate extensive menus, wait on hold for a while and, while on hold, turn on light in workroom and plug in soldering iron.
12:56pm-start to place order amid call waiting beeps.
1:08pm-customer brings in another unit, carry in and sign-in.
**1:18pm-set unit on bench and begin to unscrew cover.
1:21pm-answer phone, dig through papers, give customer status of unit.
**1:30pm-return to workbench, finish removing screws from unit and begin to troubleshoot.
1:34pm-customer arrives with set picked up last week. Says it only lasted 3 days and started doing same thing as before...but only once every hour or so.
**1:45pm-plug in customer's unit to let it test run.
**1:50pm-turn on scope and begin to hook generator to unit on bench.
1:52pm-answer phone, dig through paperwork.....give customer status.
**2:05pm-start scoping out unit on bench...gotta' pee!
2:06pm-dash to can, start to unzip.....Old dude walks into shop and starts Shouting "Hello....is there anyone in here!"
2:07pm-Explain to Old dude that the parts are not available for his beloved 20 year old Zenith....and NOTHING will ever make them available again.
2:30pm-Waddle to can, and begin the longest whiz ever taken by a mortal man.....Phone rings again.
2:31pm-Customer comes in with another T.V.
2:44pm-Customer comes to pick up T.V....
**2:58pm-Go to bench and continue troubleshooting..
-------3:01pm-Owner calls from Atlanta. Once again I beg to hire on a secretary or get some tracking software....He flatly refuses, citing declining profits, and ease of job.
**3:18pm-finish diagnosis of unit on bench, call parts company to get price and availabilty of parts..navigate phone menu...ect.
3:30pm-call customer of unit on bench with repair cost, He wants to ask his wife later.
**3:40pm-begin to re-assemble unit on bench....phone rings.
3:45pm-move unit from bench, grab unit to install parts into,put on bench
**3:50pm-start installing parts...phone rings
**4:00pm-finish installing parts in unit on bench, customer walks in.
4:18pm-finish with customer and go to bench to test unit. turn unit on
**4:21pm-unit on bench Blows UP! sending smoke and bits of stuff everywhere, after exactly 3 minutes of trouble-free operation.
phone rings.....young voice askes if the shop carrys the new Halo Map Pack.
4:25pm-disgust growing....go to smoke a cig. light up and phone rings
dig through papers, find out unit came in yesterday and remind customer that I'm behind, and alone.
5:00pm-It starts to rain..3 customers call to ask if they'll be charged storage fee if they leave their sets.
5:13pm-customer arrives with 32" flatscreen, and a bad back (gosh,really?)in pouring rain, asks if I have an umbrella.
5:30pm-Old man from before returns with another Zenith wants to know if I can use it's parts to fix the other one....I explain that the two are incompatable. Man gets upset and threatens to call BBB for unfair treatment of Seniors. Defuse the situation.
6:01pm-close shop and start service calls
**9:02pm-return to shop from service calls and begin to find out why unit on bench blew up...find defective part, make note to call customer, and reorder parts, tomorrow.
9:20pm-Dilute some of the nastiness that was todays coffee with water, microwave and smoke a cig.
**9:30pm-take exploded unit off bench and check service call boards, make parts lists, and notes
**10:05pm-put new unit on bench to check out,check unit and make parts list.
10:30pm-Look around shop and realize that I'll never.....ever catch up....get bummed out and write this blog
** - denotes times actually spent working on units.
Yeah, I used to love this job...back when I was actually fixing things.
And yet, I still feel guilty that I'm not in the other room working
right now.
posted by Solderjunkie | 10:56 PM
1 Comments:
Bad, but unfortunately typical as of late
Post a Comment
<< Home